Thanks to AI, chatbots are now transforming consumer experiences around the world. In Singapore, chatbots are extensively in use, and many small businesses are using these instead of relying on generic
customer support alone. The market for chatbot Singapore is expected to reach $9.4 billion by 2024, which is huge! Here are the three different chatbot options –
- Predefined chatbots. As the name suggests, these chatbots have standardized responses based on predefined queries. The most cost-effective choice of all, these are great for simple queries.
- Machine-learning Chatbots. These chatbots follow a decision tree to come out with responses. The designs or conversation paths are pre-decided, so some of the complex questions can be answered easily.
- Live Chatbots. These are the staff monitoring most advanced kinds of chatbots that work in real time and harness the most of AI. You will find these chatbots used by many big companies, and if the customer needs to know more, the chatbot will prompt a standby customer support executive to respond.
If you want to use chatbots for your business in Singapore, you have to weigh the pros and cons, and decide on a budget. There are many companies that can offer advice on investment and implementation of these chatbots.